Tour & Tales of the City

Cancellation Policies

1. Course Cancellation Policy

Cancellations 30 Days or More Before the Course

Cancellations made at least 30 days before the scheduled course start date are eligible for a full refund.

Cancellations Less Than 30 Days Before the Course

Cancellations made less than 30 days before the scheduled course start date are non-refundable. The full course fee will be charged.

Mid-Course Cancellation

If a guest begins a course and subsequently chooses to discontinue it, no refund will be provided for the unused portion of the course. The full course fee remains payable.

Provider Cancellation

If the dive center cancels a course and cannot offer a suitable alternative, the guest will receive a full refund or may choose to reschedule at no additional cost.

Rescheduling

Rescheduling requests are subject to availability and approval by the dive center. Any applicable fees or revised arrangements will be communicated before confirmation.

2. Boat Charter and Private Fishing Trip Cancellation Policy

Cancellations 30 Days or More Before Departure

Cancellations made at least 30 days before the scheduled departure date are eligible for a full refund.

Cancellations Less Than 30 Days Before Departure

Cancellations made less than 30 days before the scheduled departure date are non-refundable. The full booking fee will be charged.

No-Shows and Late Arrivals

Failure to arrive at the agreed departure location at the scheduled time, resulting in the trip being missed, will be treated as a no-show. No refund will be provided.

Weather and Safety Conditions

If the operator cancels a trip due to unsafe weather conditions or other safety concerns, the guest may choose a full refund or rescheduling at no additional cost.

Rescheduling

Rescheduling requests are subject to availability and approval by the operator. Any applicable fees or revised arrangements will be communicated before confirmation.

3. Diving and Excursion Cancellation Policy

Cancellations 30 Days or More Before the Activity

Cancellations made at least 30 days before the scheduled activity start date are eligible for a full refund.

Cancellations Less Than 30 Days Before the Activity

Cancellations made less than 30 days before the scheduled activity start date are non-refundable. The full activity fee will be charged.

Cancellation After an Activity Begins

Once a dive or excursion has commenced, no refund will be provided if a guest voluntarily chooses to discontinue the activity. This does not apply where the operator cancels or terminates the activity for safety reasons.

No-Shows and Late Arrivals

Failure to arrive at the agreed meeting or departure location at the scheduled time, resulting in the activity being missed, will be treated as a no-show. No refund will be provided.

Provider Cancellation and Safety

If the operator cancels an activity due to unsafe weather conditions, operational issues or other safety concerns and cannot provide a suitable alternative, the guest may choose a full refund or rescheduling at no additional cost.

Rescheduling

Rescheduling requests are subject to availability and approval by the operator. Any applicable fees or revised arrangements will be communicated before confirmation.

4. General Terms and Conditions

Cancellation Notice

All cancellations must be submitted directly to the dive center or booking provider in writing. The cancellation date will be determined by the date the written cancellation notice is received.

Refund Processing

Approved refunds will be processed using the original payment method where possible. Any applicable processing time will depend on the payment provider or financial institution.

Provider-Specific Conditions

Any additional or different cancellation terms applicable to a particular course, dive, excursion or charter must be clearly communicated to the guest and agreed upon at the time of booking.

Acceptance of Terms

By confirming a booking, the guest acknowledges and agrees to the applicable cancellation policy and terms and conditions.